Taji Faith Collection (“Taji”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we keep it safe, and your rights.
1. Information we collect
We may collect the following personal information:
- Contact details — your name, email address and phone number.
- Delivery information — your shipping or delivery address, county, nearest bus station or courier details.
- Account information — login details, password and preferences if you create a Taji account.
- Order information — products you purchase, order value, payment confirmation and delivery status.
- Messages — anything you send us through the contact form, WhatsApp, email or customer support channels.
- Technical information — browser type, device, approximate location, IP address and cookies needed to run the website securely.
2. Why we collect this information
We use your information to:
- Process and deliver your orders.
- Arrange delivery through our courier and bus-parcel partners.
- Communicate with you about your order, account or enquiry.
- Provide customer support and respond to messages.
- Keep your account and our website secure.
- Improve our website, products and customer experience.
3. Google sign-in and authentication
You may sign in to Taji using your Google account. When you do so, Google shares with us the email address and basic profile information you have authorised. We only use this information to create or access your Taji account. We do not access your Google password or unrelated Google data.
4. Payments
Payment details such as M-Pesa confirmation codes or card information are processed through our payment providers. Taji does not store your full payment card details on our own servers. We keep only the information we need to confirm that payment was received and to reconcile orders.
5. Cookies and essential technologies
Our website uses cookies and similar technologies that are essential for the site to work — for example, keeping your cart and account session active. These are not used to track you across other websites.
6. How we store and protect your information
Your information is stored on secure, industry-standard cloud infrastructure. Access is limited to authorised Taji staff who need it to process orders or support you. We use encryption, access controls and regular security practices to protect your data.
7. Sharing your information
We do not sell your personal information. We only share it with trusted service providers who help us run Taji, such as:
- Payment processors, to confirm and process payments.
- Courier and bus-parcel partners, to deliver your order to the correct location.
- Website hosting, email and security providers, to keep the site running and your data safe.
These providers are only allowed to use your information for the specific purpose of serving Taji and our customers.
8. Your rights
You have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your account and personal data.
- Object to certain uses of your information.
To exercise any of these rights, please contact us at hello@tajifaithcollection.com.
9. Data retention
We keep your personal information for as long as necessary to fulfil the purpose for which it was collected — for example, for order records, customer support, accounting and legal obligations. When we no longer need it, we securely delete or anonymise it.
10. Children's privacy
Taji is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will remove it.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the website after changes means you accept the updated policy.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please email us at hello@tajifaithcollection.com.