Everything you need before you buy

TAJI delivers across Kenya. Delivery charges are calculated at checkout from the county you are delivering to.

Where we deliver

We currently deliver Kenya-wide. International delivery is not available yet.

Delivery charges

Delivery fees depend on your county and are shown before you pay. Some zones qualify for free delivery above a spend threshold.

Delivery timelines

Nairobi: 1-2 working days. Major towns: 2-3 working days. Other counties: 3-5 working days.

After you place an order

We confirm your order by phone or WhatsApp, verify your payment, prepare your items and dispatch them.

Delivery updates

You will receive updates by phone, WhatsApp or email, and you can track your order any time using your order number.

If you are unavailable

If you are unavailable at delivery, our courier will call you and reschedule for the same or next day.

Limitations

We cannot deliver to PO boxes, and some remote areas may take slightly longer.

TAJI delivers within Kenya only. International delivery is not available yet.

At checkout you choose M-Pesa or bank transfer and we confirm your payment with you directly before your order is dispatched. Only the methods shown on the checkout page are active — we never list a payment method we cannot actually take.

All prices are in Kenyan Shillings (KES). We never store your payment credentials.

Return window

You may request a return or exchange within 7 days of delivery.

Exchanges

Exchanges are allowed within the same 7 days, subject to stock availability.

Condition of items

Items must be unused, unworn and in their original packaging with any tags attached.

Items we cannot take back

For hygiene reasons, earrings and personalised or engraved items cannot be returned unless they arrive damaged or incorrect.

How to start a return

Contact us on WhatsApp or email with your order number and a photo of the item, and we will guide you.

Who pays return delivery

If the item is damaged, faulty or incorrect, TAJI covers return delivery. For a change of mind, the customer covers return delivery.

Refunds

Approved refunds are sent back through your original payment method, usually M-Pesa.

Processing times

Returns are assessed within 2 working days of receipt and refunds processed within 5 working days.

WhatsApp is the fastest way to reach TAJI. Monday to Saturday, 9am - 6pm EAT

Already ordered? Track your order with your order number.