Help & Customer Care

Everything you need before you buy

Delivery, payments, returns and how to reach us — written plainly, in one place.

Delivery

Delivery information

TAJI delivers across Kenya using bus parcel services and Wells Fargo courier. You choose your preferred option at checkout.

Where we deliver: We currently deliver Kenya-wide. International delivery is not available yet.
Delivery charges: Bus parcel delivery (Easy Coach, ENA Coach or Mash Poa) is a flat KES 300 and you collect your parcel from the nearest bus parcel office or station point. Wells Fargo door-to-door courier starts from KES 300 and varies by location — this fee is paid by you directly to Wells Fargo on delivery and is not added to your TAJI order total.
Delivery timelines: Nairobi: 1-2 working days. Major towns: 2-3 working days. Other counties: 3-5 working days.
After you place an order: We confirm your order by phone or WhatsApp, verify your payment, prepare your items and dispatch them via your chosen bus service or Wells Fargo.
Delivery updates: You will receive updates by phone, WhatsApp or email, and you can track your order any time using your order number.
If you are unavailable: If you are unavailable at delivery, the courier or bus parcel office will hold your parcel and call you to arrange collection.
Limitations: We cannot deliver to PO boxes, and some remote areas may take slightly longer.

TAJI delivers within Kenya only. International delivery is not available yet.

Payments

TAJI accepts M-Pesa only. After placing your order, pay via Paybill and we confirm your payment before dispatch.

Pay via M-Pesa Paybill

Paybill (Business No.)542542

Account No.059450

TAJI confirms your payment before your order is dispatched.

All prices are in Kenyan Shillings (KES). We never store your payment credentials.

Returns

Return window: You may request a return or exchange within 7 days of delivery.
Exchanges: Exchanges are allowed within the same 7 days, subject to stock availability.
Condition of items: Items must be unused, unworn and in their original packaging with any tags attached.
Items we cannot take back: For hygiene reasons, earrings and personalised or engraved items cannot be returned unless they arrive damaged or incorrect.
How to start a return: Contact us on WhatsApp or email with your order number and a photo of the item, and we will guide you.
Who pays return delivery: If the item is damaged, faulty or incorrect, TAJI covers return delivery. For a change of mind, the customer covers return delivery.
Refunds: Approved refunds are sent back through your original payment method, usually M-Pesa.
Processing times: Returns are assessed within 2 working days of receipt and refunds processed within 5 working days.

Support

WhatsApp is the fastest way to reach TAJI. Monday to Saturday, 9am - 6pm EAT

Already ordered? Track your order with your order number.